Cancellation Policy

Cancellations made 7 or more days before the tour date will receive a full refund. Cancellations made 3-6 days before will receive a 50% refund. Cancellations made less than 3 days before the tour are non-refundable.

In rare cases, we may need to cancel a tour due to severe weather, natural disasters, or other safety concerns. In such cases, you will receive a full refund or the option to reschedule.

If you fail to appear at the designated meeting point without prior notice, no refund will be issued.

To cancel your booking, please email booking@ohayotravels.com with your booking reference number, or use the cancellation request feature in your customer portal.